Privacy Policy

SureCover ("we", "our", or "us") is an AI-powered insurance analysis platform that helps users understand their insurance coverage and identify potential gaps. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services at surecoveradvisor.com.

By using SureCover, you agree to the practices described in this policy. If you do not agree, please discontinue use of our platform.

1. Information We Collect

2. How We Use Your Information

• Generate personalized insurance analysis reports — your inputs and uploaded documents are processed by our AI engine to produce your Coverage Analysis or Policy Decoder report.
• Improve recommendation accuracy — aggregate, anonymized data helps us refine our AI models.
• Customer support — to respond to queries, resolve disputes, and process refund requests.
• Fraud prevention and security — to detect and prevent unauthorized access or misuse.
• Service improvement — to understand usage patterns and improve platform features.
• Legal compliance — to comply with applicable Indian laws and regulations.

3. Data Storage & Security

• All data is transmitted over HTTPS (TLS encryption).
• Uploaded policy documents are stored on secure cloud infrastructure with access controls.
• Payment processing is handled entirely by our Authorized Payment Service Provider. SureCover never stores, processes, or transmits card numbers, UPI PINs, CVV codes, or banking credentials.
• Employee access to user data is restricted on a need-to-know basis.
• We conduct regular security reviews and updates.

4. Data Sharing & Third Parties

We do not sell your personal information to any third party.

Your information may be shared only with:

• Our Payment Gateway Partner — for payment processing (governed by their Privacy Policy)
• Cloud hosting provider — for infrastructure and data storage
• AI processing services — anonymized document content may be processed by AI APIs to generate your report. Please note: our AI processing uses an overseas large language model (LLM) API hosted outside India. This processing is performed on anonymized content only. The transfer is permitted under the Digital Personal Data Protection Act, 2023, and we ensure appropriate safeguards are in place.
• Analytics provider — aggregate, anonymized usage data for platform improvement
• Government authorities — where required by law, court order, or regulatory mandate

5. Data Retention

• Uploaded documents are retained for the duration necessary to generate your report and for a reasonable period thereafter for support purposes.
• You may request deletion of your data at any time by contacting us at admin@surecoveradvisor.com.
• Payment transaction records are retained as required by applicable financial regulations.

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent — where processing is based on consent, you may withdraw it at any time
• Grievance redressal — contact our Grievance Officer, Arjun Harishbhai Savania, at admin@surecoveradvisor.com

7. Cookies

We use cookies for:

• Login session management
• Analytics and performance monitoring
• Security and fraud prevention

You may disable cookies through your browser settings. Disabling certain cookies may affect platform functionality.

8. Children's Privacy

SureCover is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

10. Consent Under DPDP Act 2023

By submitting your information on SureCover, you provide informed consent under the Digital Personal Data Protection Act, 2023 for the collection, storage, and processing of your personal data as described in this Privacy Policy. This includes the processing of health-adjacent information (such as existing insurance coverage details) and financial information (such as income and premium data) for the sole purpose of generating your insurance analysis report.