Refund & Cancellation Policy
Last updated: July 2026
SureCover offers digital services in the form of AI-generated insurance analysis reports. Because these reports are generated instantly upon payment and delivered digitally, our refund policy reflects the nature of digital goods. Please read this policy carefully before making a purchase.
Our Services & Pricing
Coverage Analysis
₹99
- • Protection Score
- • Health Gap Analysis
- • Term Insurance Analysis
- • Emergency Fund Analysis
- • Personalized Roadmap
Policy Decoder
₹99
- • Full policy analysis
- • Clause detection
- • Payout scenarios
- • Benefits & Risks
- • Recommendations & Final Verdict
General Refund Policy
All purchases are non-refundable once the report has been successfully generated and delivered, except in the limited circumstances listed below. Since our reports are digital products generated instantly upon payment, refunds are only granted where SureCover has failed to deliver the service you paid for.
✅ Eligible for Refund
A refund will be granted if:
Payment was deducted from your account but the report was not generated or delivered.
You were charged more than once for the same order (duplicate payment).
A technical failure caused by SureCover prevented report generation.
❌ Not Eligible for Refund
Refunds will not be granted for:
Dissatisfaction with the report's content, findings, or recommendations (you're welcome to contact support with feedback, and we'll look into it, but this does not entitle you to a refund).
Incorrect or incomplete information provided by you that affected the report's accuracy.
How to Request a Refund
- Email us at admin@surecoveradvisor.com within 7 days of your purchase.
- Include your order/transaction ID (from your payment confirmation), the email address used for the purchase, and a brief description of the issue.
- Our team will review your request within 2–3 business days.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
Payment Processing
All payments are processed by our Authorized Payment Service Provider. Refunds, once approved by SureCover, are initiated through our Payment Gateway and credited to your original payment method (card, UPI, netbanking, or wallet). SureCover does not store any card or banking credentials.
Cancellation Policy
Since SureCover does not offer subscription-based services, there is no recurring billing to cancel. Each purchase is a one-time transaction for a specific report. If you have concerns about a purchase, please contact our support team.
Contact Support
For refund requests or payment issues, contact us at:
Email: admin@surecoveradvisor.com
Response Time: Within 2–3 business days
Business Hours: Monday–Saturday, 10 AM – 6 PM IST